1.1 The types of personal information ITRoute will collect from customer will depend on the circumstances in which that information is collected. It may include: customer name, date of birth, contact details such as current address, telephone numbers, email address, occupation, information required for enrolment purposes, information required to open or maintain a student account with ITRoute or otherwise do business with us, including customer bank account details, information obtained through credit card, information from prior dealings with ITRoute and statistical information on the use of the ITRoute websites, such as customer IP address, dates and times of visits.
1.2 We collect personal information through various ways including: our websites, social media, orders for and provision of services or support, employment applications, third party service providers, credit checks, credit assessments and debt recovery actions, warranty claims, feedback from customers, responses to surveys or research conducted by us.
1.3 Where practicable, we will collect personal information directly from customer. If we receive information about customer from someone else (for example from someone who supplies goods or services to us), we will take reasonable steps to ensure customer are aware that we have collected personal information about customer and the circumstances of the collection.
2.1 Our main purposes for collecting, holding, using and disclosing personal information are to supply and obtain products or services; respond to enquiries; assess and process warranty claims; assess employment applications; undertake research and surveys, and analyse statistical information; conduct trade promotions; comply with legislation and regulations; comply with our policy requirements including in relation to occupational health and safety, diversity, workers compensation, Fair Work Act and environmental matters; to inform customer of changes to our business and our products; and for marketing purposes, including to assist in developing our website.
2.2 We generally explain at the time we collect personal information how we will use or disclose that information. We will only use or disclose personal information for a purpose other than for which it was collected or a related purpose if customer have consented to such different use or disclosure or such use or disclosure is otherwise allowed by the Privacy Laws.
2.3 In carrying out our business, it may be necessary to share information about customer with and between our related bodies corporate and organisations that provide services to us (eg, our alliance partners).
We may disclose personal information collected in Australia outside of the jurisdiction. In the conduct of our business, we transfer to, hold or access personal information from Australian market. To register for a course, please fill in the online registration form with your contact details and course details. Please read the terms and conditions carefully and if you need more information, please call 02 9262 7088 or send us an email on email@example.com .
We may, from time to time, send customer marketing materials. If customer are receiving promotional information from us and do not wish to receive this information any longer, please contact ITRoute direct firstname.lastname@example.org asking to be removed from our mailing lists, or use the unsubscribe facilities included in our marketing communications.
7.1 If at any time customer want to know exactly what personal information, we hold about customer, customers are welcome to request access to customer record by contacting us at email@example.com. Our file of customer information will usually be made available to customer within 21 days.
7.2 If at any time customer wish to change personal information that we hold about customer because it is inaccurate or out of date, please contact us at firstname.lastname@example.org and we will amend this record. If customer wish to have customer personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.
8.1 If customer have any concerns or complaints about how we handle customer personal information, or if customer have any questions about this policy, please contact us at email@example.com.
8.2 In most cases we will ask that customer put customer request in writing to us. We will investigate customer complaint and will use reasonable endeavours to respond to customer in writing within 30 days of receiving the written complaint. If we fail to respond to customer complaint within 30 days of receiving it in writing or if customers are dissatisfied with the response that customer receive from us, customer may have the right to make a complaint to the Office of the Information Commissioner.
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