ITIL Foundation Certificate

  • Course Description
  • Exam Required
  • Prerequisite
  • Lab Facilities
  • Course Benefits
  • Job Prospectus

ITIL is the acronym of IT Infrastructure Library which is essentially a series of documents that are used in a best practices lifecycle framework for IT Service Management. This framework defines how Service Management is applied within an organisation.

ITIL is organised into a series of five volumes: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management in the world. This is a best practice framework that has been drawn from both the public and private sectors internationally.

This course describes how to organise IT resources to deliver business value and to document the processes, functions and roles of IT Service Management (ITSM). ITIL Foundation course is designed to enable delegates to understand the disciplines and processes that help service management staff to both deliver and support quality.

To achieve ITIL Foundation Certificate in IT Service Management, the student has to pass the following exam

ITIL Foundation Certificate in IT Service Management


There is no lab for this course. ITIL course is useful for any individual working in an IT or non-IT environment. This is also useful for anyone who requires a basic understanding of the ITIL framework

ITIL Press books, practice test facilities, final exam fees included, lunch included for full time students

IT Service Manager, Project Manager, Any IT Professional, IT Consultant, Any IT/Non-IT Role

Course Information

Schedule & Price Information

ITIL Foundation
Course TypeTimeDurationUpcoming CoursePRICE
Full Time Course Monday - Wednesday
9:30am - 4:30pm
3 Days 14 Jan - 16 Jan
18 Feb - 20 Feb
01 Apr - 03 Apr
13 May - 15 May
24 Jun - 26 Jun
05 Aug - 07 Aug
$1195 +GST Enquire Now
Part Time Course Monday & Tuesday
6:00PM - 9:00PM
3 Weeks 13 Mar - 28 Mar
08 May - 23 May
03 Jul - 18 Jul
$895 +GST Enquire Now
Weekend Course Saturday
4:30PM - 8:30PM
3 Weeks 16 Mar - 30 Mar
13 Apr - 27 Apr
25 May - 08 Jun
06 Jul - 20 Jul
$895 +GST Enquire Now

Certification Success Stories

Andrew has successfully completed the ITIL Foundation Certification course from IT Route and passed the exam with a remarkable score

Andrew Wan IT Support Specialist

Recently I have passed the ITIL foundation course The course was very informative and relevant to IT Service Management. Unlimited practise tests helped me to pass the exam

Peter System Analyst

Jonathan has successfully passed the ITIL foundation certification exam and is looking forward to completing other certification courses in IT Route.

Jonathan It Support Specialist

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