ITIL is the acronym of IT Infrastructure Library which is essentially a series of documents that are used in a best practices lifecycle framework for IT Service Management. This framework defines how Service Management is applied within an organisation.
ITIL is organised into a series of five volumes: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management in the world. This is a best practice framework that has been drawn from both the public and private sectors internationally.
This course describes how to organise IT resources to deliver business value and to document the processes, functions and roles of IT Service Management (ITSM). ITIL Foundation course is designed to enable delegates to understand the disciplines and processes that help service management staff to both deliver and support quality.
To achieve ITIL Foundation Certificate in IT Service Management, the student has to pass the following exam
ITIL Foundation Certificate in IT Service Management
There is no lab for this course. ITIL course is useful for any individual working in an IT or non-IT environment. This is also useful for anyone who requires a basic understanding of the ITIL framework
ITIL Press books, practice test facilities, final exam fees included, lunch included for full time students
IT Service Manager, Project Manager, Any IT Professional, IT Consultant, Any IT/Non-IT Role
Schedule & Price Information
|Course Type||Time||Duration||Upcoming Course||PRICE|
|Full Time Course||Monday - Wednesday
9:30am - 4:30pm
|3 Days||03 Dec - 05 Dec
07 Jan - 09 Jan
|$1195 +GST||Enquire Now|
|Part Time Course||Monday & Tuesday
6:00PM - 9:00PM
|3 Weeks||TBA||$995 +GST||Enquire Now|
9:00AM - 4:00PM
|3 Weeks||28 Oct - 11 Nov
18 Nov - 02 Dec
Andrew has successfully completed the ITIL Foundation Certification course from IT Route and passed the exam with a remarkable score
Recently I have passed the ITIL foundation course The course was very informative and relevant to IT Service Management. Unlimited practise tests helped me to pass the exam
Jonathan has successfully passed the ITIL foundation certification exam and is looking forward to completing other certification courses in IT Route.
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