ITIL Foundation Certificate in IT Service Management

Course Overview

ITIL v3 foundation certification: ITIL define IT Infrastructure Library which is essentially a series of documents that are used to implementation of an ITIL lifecycle framework for IT Service Management. This is a framework which defines how Service Management is applied within an organisation. ITIL is organized into a series of five volumes as Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. This course describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). ITIL Foundation course is designed to enable delegates to understand the disciplines and processes that help service management staff to deliver and support quality

To achieve ITIL Foundation Certificate in IT Service Management certification student has to pass the following exam


Exams Required


ITIL Foundation Certificate in IT Service Management





Course Information

Type Time Duration Upcoming Dates Price
Full - time Monday to Wednesday
10:00am - 4:30pm
3 Days

31 Oct - 02 Nov, 28 Nov - 30 Nov

28 Dec - 30 Dec, 25 Jan - 27 Jan

$985 +GST
Part - time

Wednesday and Thursday

6:00pm - 9:00m

3 weeks

12 Sep- 27 Sep, 05 Oct - 20 Oct

16 Nov - 01 Dec

$785 +GST
Weekend Sunday
9:30 am to 4:00 pm
3 Weeks

06 Nov - 20 Nov, 20 Nov - 04 Dec

04 Dec - 18 Dec

$785 +GST
Lab Facilties
  • There is no Lab for this Course
  • ITIL course is useful for any individual working in an IT or non-IT environment
  • ITIL course is useful Anyone requires a basic understanding of the ITIL framework

  • Course Materials
  • ITIL Press Books
  • Practice test facilities
  • Final Exam Fees Included
  • Lunch included for full time students
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    Job Prospects

    • IT Service Manager

    • Project Manager

    • Any IT Professional

    • IT Consultant

    • Any IT/Non-IT Role

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